Your right to be safe
Every person has the right to live a life free from violence, abuse, harm, neglect and exploitation. This page sets out what MMT Care commits to, and what to do if you are worried about someone.
Our SIL safeguarding commitment
From MMT Care's Risk Management and Safeguarding Policy 2026.
Every person has the right to live a life free from violence, abuse, harm, neglect and exploitation.
SIL settings require a proactive safeguarding approach. We will act early to prevent harm, create safe environments, recognise indicators of harm, and respond promptly and correctly when harm is identified.
Our organisational culture is one of zero tolerance for violence, abuse, harm, neglect and exploitation. This applies equally to harm perpetrated by workers, by co-residents, and by any other person who has contact with SIL participants through our services.
Zero tolerance means what it says. It does not matter who caused the harm, how long they have worked here, or how awkward it is to raise — the response is the same.
What that means in practice
A commitment is only worth what it changes about how support is delivered. These are the four things the policy asks of us, and how each one shows up.
We act early to prevent harm
Risks are identified and planned for before they become incidents — in support plans, in rosters, and in the way a home is set up.
We create safe environments
Homes, routines and support arrangements are set up so that people are safe in them, and so that problems are visible rather than hidden.
We recognise indicators of harm
Our workers are trained to notice the signs, including the quiet ones, and our state Registered Nurse provides clinical oversight of every placement.
We respond promptly and correctly
Anything that goes wrong is recorded, investigated and acted on through our incident management process, with the person affected involved throughout.
Our incident management process explains what happens after something goes wrong, step by step, and how you are involved in it.
If you are worried about someone
You do not need to be certain, and you do not need proof. If something does not feel right, tell us. Working out what it means is our job.
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If someone is in immediate danger
Call the police on 000 first. You can tell us afterwards.
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Tell us
Tell any MMT Care worker, call 1300 066 822, or use the feedback form. You can do it without giving your name.
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Or go straight to a regulator
You never have to come to us first, and you do not need our permission. The bodies below are independent of MMT Care.
Nothing changes because you spoke up
Raising a concern will never affect a participant's supports, their placement, or how they are treated by our team. Workers who raise a concern in good faith with the NDIS Commission have whistle-blower protections, and we will not treat anyone badly for using them. Our right to raise a concern page explains this further.
Independent bodies you can contact
These organisations are independent of MMT Care. Several of them accept anonymous reports.
Department of Families, Seniors, Disability Services and Child Safety
1800 491 467 Visit their websiteYour safety and wellbeing matter
If you or someone else is in immediate danger, please call Triple Zero (000). If you are worried about the safety of a child or vulnerable person, you can contact the police or the relevant protection authority in your state or territory. You can choose the support option that feels right for you.
If you or someone you know would like confidential support after experiencing harm or abuse, help is available. You may contact Lifeline on 13 11 14 for 24-hour crisis support, or the Blue Knot Foundation Helpline on 1300 657 380. You are welcome to seek support when you feel ready.
Something you want to tell us?
It goes to our Practice and Service Excellence team. You can leave your name out.