Referral Contact
Feedback & Complaints

We value your feedback

At MMT Care, we believe the people we support, their families and our broader support network should have a voice in the services we provide.

You can give feedback anonymously if you prefer — no name, email or phone required.

Your feedback helps us understand what we are doing well and where we can improve. We welcome positive feedback, suggestions, concerns and complaints — all of it is read, and none of it affects the support you receive.

  • Nothing changes because you spoke up. Raising a concern will never affect your supports, your placement or how you are treated.
  • You choose how much to share. Every contact field on this form is optional.
  • You can go elsewhere at any time. You do not have to come to us first — see the options at the bottom of this page.
Your details — all optional
I am providing feedback as
What would you like to tell us about?
Your feedback

This is the only part we need.

Who is your feedback about? — choose any
What would you like us to do?
Would you like someone from MMT Care to contact you?

Preferred method of contact

We can only reply if you leave a way to reach you in section 1.

Privacy. We will treat your feedback respectfully and confidentially, and use it to help improve our services. Providing your contact details is optional. See our privacy policy.

You can also go outside MMT Care

You are never required to raise something with us first, and you do not need our permission. If you would rather talk to someone independent — or you have raised something with us and are not satisfied — these people can help.

NDIS Quality and Safeguards Commission

The independent regulator for NDIS providers. They take complaints about any NDIS service directly.

1800 035 544

An advocate

Free, independent advocates can speak with you or on your behalf. Ask us and we will help you find one — that is part of our job.

Ask us for help

Talk to us directly

If you would rather say it than type it, call and ask for the Practice & Service Excellence team.

1300 066 822

In an emergency, or if someone is in immediate danger, call 000.